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Time & Attendance Systems Support
Face Recognition Help
Q&A Facts
HandPunch Help
Simple Troubleshooting Guidelines if HandPunch Is Not Working:
- Poll clock one last time to get all punches in the clock currently downloaded to Time and Attendance software.
- Check calibration scores at the clock. (Write them down) »How?
- Clean the clock with Windex (platen, side mirrors and under nose of clock/black plexiglass where the camera takes picture through) – all external parts.
- Reset clock and perform a cold boot (Unplug power cord from clock and plug it back in, all while holding down the little white button in back of clock). Let it restart, then select option “Cold Boot.”
- Check calibration scores once again at the clock (Write them down and compare). [Note:A good calibration scores is: (R)+/-2, (C)+/-2, (E)90-120]
- Try to recreate the initial problem.
- If problems persist, contact us at (718) 784-4900 to get a loan unit from us. (Must be under support contract)
Cleaning the HandPunch
Inspect and clean the HandPunch regularly to maintain optimum performance. Clean the platen, side mirror, reflector, and the window above the platen using a clean cloth dampened with ordinary, non-abrasive window cleaner (see Figure 8-1). Start at the rear corners of the platen and work your way forward. DO NOT SPRAY CLEANING FLUID DIRECTLY INTO OR ON THE HANDPUNCH.
Enroll a new employee:
- To get entry to password level, press “Clear” and “Enter.”
- Enter your supervisor ID, followed by the “Enter” key. (if prompted)
- Place hand for verification.
- Press "4", then "#"
- “Enroll Employee” displays - Press “#.”
- Enter the employee ID followed by the “Enter” key.
- Place hand 1/3 (remove hand).
- Place hand 2/3 (remove hand).
- Place hand 3/3 (remove hand).
- The new employee is now enrolled.
Enroll a new supervisor:
- To get entry to menus, press “Clear” and “Enter.”
- Enter your Supervisor ID, followed by the “Enter” key (if prompted).
- Place hand for verification.
- Press “4” then “#.”
- Press “*” once.
- “Enroll Supervisor” displays - Press “#.”
- Enter new supervisor ID followed by the “Enter” key.
- Place hand 1/3 (remove hand).
- Place hand 2/3 (remove hand).
- Place hand 3/3 (remove hand).
- The new supervisor is now enrolled.
Enter IP Address in Clock:
- To get entry to password level, press “Clear” and “Enter.”
- Enter your supervisor ID, followed by the “Enter” key (XXX then Enter).
- Place your hand for verification.
- Enter password followed by # key: 2#.
- Press “*” to skip set language.
- Press “*” to skip set date format.
- Press “*” to skip set date and time.
- Press “*” to skip set address.
- Press “*” to skip set ID length.
- Set Serial: Press #
- Verify/Enter IP address (make sure to use all 3 numbers in each octet) Example: 192.168.001.105
- Verify/Enter Gateway (make sure to use all 3 numbers in each octet) Example: 192.168.001.001
- Verify/Enter Host Bit 9600 Baud: Press “#”
Change Time on Your HandPunch:
- Make sure your computer time is correct.
- Open Time and Attendance software.
- Go to “Polling.”
- Check Option: “Set Clock Date & Time”
- Click “Poll”
- Your HandPunch time should now be correct.
HandPunch Literature:
HandPunch Brochure- Handpunch Enrollment Instructions
- Handpunch Installation Instructions
- Set IP Address
Case Study #1: Hospitality- Case Study #2: Government
Buildings
- Case Study #3:
Supermarkets
Press: Nucleus Research Paper on
Biometric HandPunch- Press: How Automation Reduces Your
Payroll Costs
- Press: A Fast Read About
HandPunch.
- Press: Goodbye Buddy
Punching
- Press: Dispelling The Myths About
Biometrics
TA100 Pro/Genesis Pro Help
Add New Employee to Software:
- To add an employee, click on the Employee icon or select Daily Operations, then Employee. This will open the Configure Employee screen.
- In the Configure Employee screen, press the Detail tab to change to the Employee's Details.
- Click the Add button at the bottom of the window to add a new employee.
- All the fields will be blank, with the Hire date and the Fiscal date set to the current system date.
- Enter a unique employee number and the employee’s personal information. Make sure to check the Hire and Fiscal dates. Assign the employee to a Division, Group, and Holiday Group (if in use). If the Benefit Accrual Mode is installed, assign the employee to an Accrual Rule. If the PC Clock is installed, check the box to assign the employee. All information can be added or changed at a later date, with the exception of the Employee Number.
- Add any comments, then click OK.
Change Time on Your HandPunch:
- Make sure your computer time is correct.
- Open Time and Attendance software.
- Go to “Polling.”
- Check Option: “Set Clock Date & Time”
- Click “Poll”
- Your HandPunch time should now be correct.
Software Literature
TA 100 Pro
Genesis Pro
Frequently Asked Questions (FAQ)
Amano Time Stamp Systems
ATVS, TS-3000i, Pix3000xNT, Pix3000xN
Frequently Asked Questions
When using ATVS Enterprise software with the TS-3000i® clocks, software will take over control of the following functions at the clock so they will not be set up within the clock:
- Time server setup. As soon as software syncs the TS-3000i®, the Sync Type on the Time Sync
- Settings screen will automatically be changed to ATVS Software Sync.
- Time synchronization schedules (same schedules run on all clocks as the software is the master). The schedules in the TS-3000i® will not be used because the software is now the master for all time synchronization.
- All reporting (transactions, devices, schedules, and status). Software provides a master database.
- SNMP Trap setup for enhanced network monitoring.
- E-mail notification.
However, the following functions will still need to be set up at the clock if you do not want to just use the default settings:
- User Settings - log in name and password.
- Clock Settings - LCD display, and network settings for discovery.
- Clock Information - clock name and description. The clock name will be imported when the clock is added to the software.
- Print General Settings - all general print settings need to be defined.
- Print Lines 1 & 2 - Each clock could have its own print setup if desired, or just ignore and use default.
- DNS Server Settings - need to be modified if default settings are not acceptable.
The main reason to use ATVS Enterprise Software in conjunction with the TS-3000i® Automatic TimeSync Web Clock is to generate centralized reports and connect to the TS-3000i®. If the end user wishes not to load software on their server, then the TS-3000i® Utility CD can be used to generate transaction log data only for the clocks.
TS-3000i Literature
How to Reset Network Card:
Access “Reset Button” on Network Card
- Remove clock cover
- On back of clock, press blue button to the right of red lights for 2 seconds to reset network card
If you do not have access to “Reset Button” on NIC Card:
- Pull out black, 2-pronged power cable from power outlet
- Wait 2 seconds, plug back in to reset NIC Card
Replacing the Ribbon:
Removal
- Remove the cover
- Looking at the right side of the machine, pull the two catches upward. While holding the catches up, use your other hand to remove the ribbon.
Installation
- Insert the top of the ribbon first.
- Swing the lower portion of the ribbon into position.
- Turn the knob on the ribbon two or three times to reduce any slack in the ribbon.
- Replace the cover.
Pix3000xN(T) Literature
Annual Hardware Support Contract Information
Time Frame? 1 Year
Loaner Units? Yes, On-site or mail-in service
On-Site Repairs? Yes, local only
Telephone/Remote Support? Yes, unlimited
Included with TS-3000i Purchase? Yes
Manufacturer Repair Cost Coverage? Yes
»Request a support contract for your TS-3000i here Or call (718) 784-4900
Download Brochures/Manuals
BROCHURES
Acroprint
RapidPrint
Schlage/Ingersoll Rand
Detex Door Hardware
MANUALS
Acroprint Manuals
Lathem Manuals
Schlage/Ingersoll Rand Manuals
Time America Manuals